After completing your payment details at checkout you will receive an order confirmation email. If you do not receive an email please contact us via: firstname.lastname@example.org and we will be able to help.
Your order will be shipped the same day if you place the order before 11am, any orders placed after 11am will be shipped the next working day.
At checkout you have three options for shipping speed:
Standard shipping: 3-5 working days
Does not require a signature on delivery.
Next day 1 working day
May require a signature on delivery.
Next day delivery orders must be placed before 12pm to receive your order on time, any orders placed after 12pm will arrive late but you will still be charged. You will be required to sign for the packages with this service.
To track your item follow this link: Order Tracking
This can also be found at the bottom of the homepage.
You can return an item for a refund or exchange within 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To complete your return, follow this link to print off your shipping label:
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Make sure you post the item back to us with the original protective packaging - paper filler, bubblewrap etc. - to ensure the item does not break in transit. Returns won't be accepted without protective materials for fragile items.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned, we therefore do not allow returns for coffee beans.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within approx. 1-3 days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale items (if applicable)
Unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
We will cover the cost of the return back to us but the initial shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.